Refund Policy
At TrailPup Co., we want you (and your pup) to love your gear. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, please contact us. If your return is approved, we’ll provide instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery so we can make it right.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Please note:
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Original shipping costs are non-refundable
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Refund timing may vary depending on your bank or payment provider
Exchanges
At this time, we do not offer direct exchanges. If you’d like a different item, we recommend returning your original purchase and placing a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Lost or Stolen Packages
TrailPup Co. is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package was lost in transit, please contact us and we’ll do our best to assist.
Contact Us
If you have any questions about returns or refunds, reach out anytime.
🐾 TrailPup Co.